نوع مقاله : مقاله پژوهشی
نویسندگان
1 مدیریت، دانشگاه شمال
2 دانشگاه شمال
3 مدیریت دانشگاه شمال
چکیده
کلیدواژهها
عنوان مقاله [English]
نویسندگان [English]
The quality of service in the aviation industry as one of the essential industries in today's fast-paced, modern world has become one of the key factors in maintaining customer service, increasing business and revenue. Therefore, evaluation and improvement of service quality in the aviation industry is very important. Quality Assessment Criteria can be used to evaluate and display the economic performance of service providers, establishing a relationship between the service provider's achievements and the problems they encounter, and improving service quality standards that ultimately lead to competitive advantage, profitability and loyalty. As well as the country's economic development. Therefore, this study aimed to identify and evaluate the influential criteria for evaluating the quality of air transport services using the fuzzy dimensional approach at Imam Khomeini Airport, attempts to identify important criteria in this regard by using relevant research literature and expert opinions in this field. At the end, suggestions were made for the organization.
کلیدواژهها [English]
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